12 UK Council Deployments of Front and Back Office Integration Adapters Using Lagan and Hyfinity Technology Within Weeks
Friday 03 August 2007Hyfinity is pleased to announce that 6 UK Local Authorities have deployed Lagan web-based Integration Adaptors linking their Lagan CRM and Case Management system to Northgate’s Sx3 Revenues and Benefits back office applications.
The integration adaptors were built under an OEM agreement for Lagan, using Hyfinity’s innovative MVC rapid Enterprise Web 2.0 & SOA platform technology.
The councils include Argyll & Bute (delivered by Steria managed services), Bassetlaw DC, Bristol City Council, Hambleton DC, North Kesteven and Nottingham City Council (delivered by Capita managed services).
The majority of these live deployments have been carried within just a few weeks. This opens the door to rapid Transformation within Local Government.
Lagan has a global OEM contract with Hyfinity to build and roll-out CRM Integrations to back office applications, using Hyfinity’s MVC Enterprise Web 2.0 technology.
Under the terms of the agreement with Lagan, the transactional e-forms and Rich Web Applications seamlessly present themselves as part of the Lagan CRM and Case Management application. This enables a council’s customer service operative to manage a customer interaction and account completely from within the Lagan system, including getting customer or query specific data, amending transactional information that may actually be located within a number of applications. This leads to more efficient and effective interaction processing and higher levels of customer service.